Refund & Cancellation
At GMART, we believe in flexible service. Here's our policy for refunds and cancellations.
1. Cancelling an Order
Orders can be cancelled before they are packed. Visit “My Orders” to cancel.
2. Refund Process
Refunds are processed within 5–7 business days to your original payment method.
3. Returnable Items
- Non-perishables: Return within 48 hours of delivery
- Perishables: Not returnable unless defective/damaged
4. Damaged Products
Report within 24 hours of delivery with photos via our help center.
Last updated: August 5, 2025